FAQ
ORDERS & DELIVERY
WHAT ARE THE DELIVERY TIMES?
Your order will be delivered within 8 to 12 business days after shipment, depending on the country in the European Union.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. In fact, we have customers on every continent.
HOW CAN I TRACK MY ORDER?
Your delivery information will be sent to you by email after your purchase.
WHAT HAPPENS IF I AM NOT HOME?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your local post office where you can pick it up.
WHAT IS YOUR ORDERING PROCESS?
Our ordering process is very simple. After entering your payment details when placing your order, you will receive a confirmation notice at the email address provided. A shipment confirmation email will be sent to you after 2 to 3 business days.
I WON A GIFT CARD?
Congratulations!
You have won a gift card following our Instagram contest.
An email will be sent to you and your gift card is valid for one month on our entire online store, excluding promotions and sales.
It is very important to take the following information into consideration:
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Orders placed with your gift card cannot be exchanged or refunded.
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The warranty does not apply to purchases made with your gift card.
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Once your package is in the hands of the delivery services, we cannot be held responsible for delays on their part, nor for the loss of your package.
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Your gift card will be temporarily blocked during sale periods. We will reactivate your gift card online as soon as the sale periods end.
RETURNS, REFUNDS & WARRANTY
EXCHANGES AND RETURNS
For any exchange or return request, contact us via email.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Return shipping is done exclusively by post to our address and the return costs remain your responsibility.
The product(s) must be returned in their original packaging in perfect condition within 28 days from the date of receipt of your order.
In case of damage to the packaging or the item, we reserve the right to refuse the return, replacement, or refund as the item can no longer be considered new.
A USED PRODUCT CANNOT BE REFUNDED, WILL NOT BE RETURNED TO YOU, AND WILL BE AUTOMATICALLY DESTROYED.
(L1311-1 of the Public Health Code, amended by Law No. 2004-806 of August 9, 2004 - art. 54 JORF August 11, 2004).
For hygiene reasons, certain products (such as girdles, tights, brushes, etc.) that have been used or even just opened cannot be refunded or exchanged under any circumstances.
WARRANTY
Your plant-based milk maker is covered by a one-year warranty. In the event of a manufacturing defect, we will replace or refurbish your device.
CONTACT
HOW CAN I CONTACT YOU?
Our customer service is available via email at contact@gouttepargoutte.fr
